Your call center. Fully autonomous.
DoH and Central Bank compliant.
Handle policy inquiries, renewals, pre-authorizations, and payment recovery autonomously — 24/7, in Arabic and English, with 100% UAE data residency.
A complete suite for autonomous insurance customer service.
Every interaction your team handles today — handled autonomously tomorrow.
Pre-Authorization Triage
AI front-line for pre-auth requests. Eligibility checks, network verification, standard submissions — autonomous. Complex cases escalate to your clinical team instantly.
Policy Inquiries
Coverage verification, co-pay queries, network lookups — resolved in seconds. No hold time. No transfer. No repeat.
Claims Status
Proactive outbound updates before clients call. Inbound claim tracking. Missing-document follow-up via voice.
Renewal Reminders
Outbound campaigns at 30 / 14 / 7 days before renewal. Arabic, English, and multilingual natively. Retention without agent overhead.
Payment Recovery
Autonomous outbound for outstanding premiums. Culturally sensitive. Compliant. Logged and auditable.
After-Hours Coverage
Your call center runs 24/7. No voicemail. No missed calls. Every inquiry answered — even at 2am.
Built for the most regulated voice AI environment in MENA.
The compliance infrastructure that no global competitor has built.
UAE Data Residency
Federal Law No. 2 of 2019 requires health data to be processed on UAE soil. Yara runs 100% locally — Azure UAE North. Zero data leaves the country.
Central Bank Compliant
Audit trail. SHA-256 transcript integrity. PII encryption. Immutable call logs. Every interaction defensible under regulatory review.
DoH Abu Dhabi Compliant
ADHICS v2.0 aligned. AI governance documentation complete. 72-hour breach notification ready.
SIP Trunk
TLS, SRTP, UAE DIDs. TDRA-compliant voice routing. No public internet. No compliance risk.
For every insurance business line.
AI agents specialized for your products and your regulation.
Health Insurance
Pre-authorization, claims status, network inquiries, renewal reminders, multilingual expat coverage.
Life & Savings
Policy inquiries, contribution history, fund value, top-up automation, free-look period handling.
Motor Insurance
Claims intake, accident report collection, roadside assistance coordination, renewal and payment reminders.
Commercial Lines
B2B policy servicing, broker coordination, renewal management, payment recovery.
The numbers.
From $10 per agent call to $0.75. Same resolution. Same compliance. Every time.
Policy inquiries, renewal reminders, pre-authorizations. Every call. Every hour. Every language.
No shift changes. No sick days. No peak-hour collapse. Yara answers before the second ring.
From contract signature to first live autonomous call. Proven in a regulated UAE insurance environment.
Frequently asked questions about Yara for Insurance.
Everything you need to know before your first conversation with us.
Yes. Yara processes 100% of voice data on UAE soil — Azure UAE North. We are compliant with Federal Law No. 2 of 2019 (ICT Health Law), ADHICS v2.0, and the PDPL. We have passed a Department of Health and Central Bank compliance audit inside a live regulated UAE insurer.