Optimize agent performance to be your peak performance.
Monitor agent performance and iterate behavior without disrupting customer experiences.
Improvements that don't stop at launch
Our platform lets you monitor, analyze, and improve every agent even after go-live.
Insights dashboard
Insights
LiveAvg Handling Time
0:00Containment
0%Call minutes
Analytics dashboard
Test Calls by Response Code
Tow.AConnected
LefenConnected
TellomConnected
BigthoryConnected
JupiterConnected
Track what matters, in your system of choice
- Dashboards to keep tabs on performance: average handling time, containment rate, and more
- Review conversation histories and audit agent behavior
- Export data to in-house dashboards or business intelligence tools for deep analysis
QA, beyond go-live
- Keep optimizing with simulations and evaluations post-deployment
- Detect hallucinations, bias, compliance issues, and other system errors
- Built-in guardrails and content filters help you stay safe
Simulation panel
New Simulation
4 channels selected
Excellent
Lefen
Tellom
Response Routine
Email
Iteration chart
Test Calls by Response CodeLive
Point of Lat-Drop OG
Sub-Cell Success
Iteration for peak performance
- Surface trends, edge cases, and breakdowns
- Use analytics to guide adjustments and updates
- Roll out fixes and enhancements quickly
Built-in safety
- Continuous compliance monitoring with personally identifiable information redaction
- Content filtering and data isolation
- Enterprise standards enforced at every stage
Safety controls
Hi, I'd be happy to help! Can you please provide your name and phone number so I can look up your account?
My PIN is <redacted> and my address is <redacted>.
HIPAA
GDPR
PCI
ISO
What success looks like
How Brand X's "Mina" AI Agent Adds More Empathy and Precision to Call Routing.
90%
Reduced escalation
169%
NPS increase
60%
Customer empathy
97%
Lead conversion
60%
Cost saving